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Geek HelpDesk

+1-8557193605

Refund & Cancellation Policy

At www.geek-helpdesk.com, we strive to deliver high-quality remote IT support, malware remediation, and technical services. We understand that technical issues can be complex, and we want you to feel confident in your purchase. This policy details your rights and options regarding refunds and service cancellations.

1. One-Time Help Assistance Session

  • Eligibility for Full Refund: You are entitled to a 100% full refund for a single help session if our technicians are completely unable to resolve, diagnose, or offer a viable workaround for the specific technical problem you reported.

  • Non-Refundable Situations:

    • If the issue was successfully resolved, but reoccurs at a later date due to new user actions, new malware infections, or hardware failure.

    • If you refuse to allow our technicians to complete the agreed-upon diagnostic steps or terminate the session before troubleshooting is complete.

    • If the issue is caused by physical hardware failure (e.g., a failing hard drive, fried motherboard) that cannot be repaired via software.

2. Subscription Services & Retainers

If you purchased a recurring IT help plan or subscription via Wix:

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  • Cancellation at Any Time: You may cancel your subscription at any time through your Wix Account Dashboard or by contacting our support team. Your service will remain active until the end of the current billing cycle.

  • Monthly Subscriptions: Monthly billing fees are non-refundable once the billing cycle has begun, but canceling prevents all future auto-renewals.

  • Annual Plans: If you cancel an annual subscription within 14 days of initial purchase, you are eligible for a full refund minus the cost of any individual help sessions already used during that period. Refunds are not provided for annual plan cancellations requested after 14 days.

3. Software Licenses & Third-Party Antivirus

  • Digital Software Purchases: All standalone software licenses, activation keys, or third-party antivirus subscriptions purchased through our site are non-refundable once the license key has been delivered or activated, as these keys cannot be revoked.

  • If a software key is defective or invalid upon delivery, we will issue a free replacement key immediately.

4. Refund Process & Timelines

  • How to Request a Refund: To submit a refund request, please email deb22463@gmail.com with your order number, account email, and a brief explanation of the issue.

  • Processing Time: Approved refunds will be processed through Wix Payments or the original payment gateway (Stripe, PayPal, credit card) within 5 to 10 business days, depending on your financial institution.

5. Contact Us

If you have any questions or need help with a billing or refund issue, reach out to us:

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  • Website: www.geek-helpdesk.com

  • Email: deb22463@gmail.com

  • Helpline: +1-8557193605

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