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Privacy Policy

At www.geek-helpdesk.com ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our remote IT support services.

1. Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Data") in the following ways:
 

  • Information You Provide Directly:

    • Contact details (e.g., name, email address, phone number).

    • Account credentials if you register on our Wix website.

    • Support details and notes submitted via contact forms, live chat, or booking forms.

  • Information Collected During Remote Support:

    • System diagnostic information (e.g., OS version, hardware specs, installed software, error logs).

    • Temporary remote connection logs generated during screen-sharing sessions.

  • Automatically Collected Information (Wix & Analytics):

    • Device & network data (e.g., IP address, browser type, operating system).

    • Website interaction data (e.g., pages viewed, time spent on pages, referral links).

2. How We Use Your Information

We use the collected information for the following business purposes:

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  • To deliver, maintain, and troubleshoot remote IT and antivirus support services.

  • To process payments and manage invoices via Wix integrated payment gateways.

  • To communicate with you regarding service updates, appointment reminders, and support tickets.

  • To improve our website performance, layout, and service offerings.

  • To prevent fraudulent activity, unauthorized access, and cyber threats.

3. How Your Data is Handled on Wix.com

Our website is hosted on Wix.com. Wix provides us with the online platform to present our services and interact with you.

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  • Data Storage: Your data may be stored through Wix.com’s data storage, databases, and general Wix applications. Wix stores your data on secure servers behind a firewall.

  • Cookies & Tracking: Wix uses essential cookies to enable secure website navigation, load balancing, and form submissions. Additional analytics cookies may be used to measure site traffic. You can manage cookie preferences directly through your web browser settings.

4. Payments & Billing Security

All direct payment gateways offered by Wix.com and used by Geek Helpdesk adhere to the standards set by PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI Security Standards Council.

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  • No Card Retention: Geek Helpdesk technicians do not store or retain full credit card details on our local systems or servers. All billing transactions are encrypted and processed through certified payment providers (e.g., Wix Payments, Stripe, PayPal).

5. Third-Party Services & Remote Access Tools

We do not sell, trade, or rent your personal information to third parties. We only share information with trusted third-party service providers necessary to operate our business:

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  • Remote Support Software: Screen-sharing software used for diagnostics operates under encrypted connections. Sessions require your explicit permission to initiate and terminate completely once closed.

  • Third-Party Antivirus Vendors: If you request software installation or licensing, necessary registration details (such as email) may be shared with the software vendor to activate your license.

  • Legal Requirements: We may disclose your information if required by law, subpoena, or government authority to protect our legal rights.

6. Data Retention & Security

We implement administrative, technical, and physical security measures to protect your personal information. Remote session logs and diagnostic records are retained only as long as necessary to fulfill support requests, resolve disputes, or satisfy legal and accounting requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

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  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we erase your personal data, subject to legal retention obligations.

  • Opt-Out: Unsubscribe from promotional emails or marketing communications at any time via the "Unsubscribe" link or by contacting us directly.

8. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will take effect immediately upon posting to the website. The "Last Updated" date at the top of this page will reflect the latest revision.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

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